Terms & Conditions
1. Buying / Ordering Products
You are deemed to have placed an order with us by ordering online via our online checkout process, or by placing an order over the telephone. As part of the checkout process you will be given the opportunity to check your order and correct any errors. We will send you an order acknowledgement detailing the products you have ordered. This will be done by e-mail.
We will accept your order when we confirm the order by e-mail.
Once the order is accepted the contract is formed, however we may still refuse to accept your order after confirmation where:
a. Goods are not available, in which case we will try to offer a substitute of the same type and quality. You will be contacted regarding this by e-mail or telephone.
b. We cannot obtain authorisation for your payment.
c. There has been a product description error.
d. It is logistically impossible for us to deliver the goods to that location.
e. Delivery surcharges are applicable and have not been paid.
f. Through error, we have mistakenly under priced an item, we will not be liable to supply that item to you at the stated price. We will notify you of this before despatching the item to you. In those circumstances, we will also notify you of the correct price, so that you may decide whether or not you wish to continue with the purchase. If you decide not to order the goods, we will give you a full refund on any amount paid in accordance with our Cancellations and Returns Policy set out below.
2. Delivery & Returns
Please see our Delivery / Returns page for full details.
Prices listed are in GBP and are inclusive of delivery costs for orders over £275 and VAT, additional charges may apply to deliveries in certain remote parts of the United Kingdom as outlined in our Delivery/Returns section. We reserve the right to alter prices and shipping costs at any time.
4. Furniture Designs and Characteristics
By placing an order with us, you are acknowledging the following:
a. That on occasion, we may alter the designs or sizes of pieces slightly. We cannot accept these as faults but you can return the item with all original carriage charges and collections costs being at the buyer’s expense. If the item is for a specific purpose please be sure to email ahead before ordering to check that there are no specific changes that could affect its material usage.
b. The majority of the furniture is hand crafted, and as a consequence, all sizes are offered as a guide only. We reserve the right to change specifications without prior notice.
c. It is virtually impossible to accurately portray the actual colour of natural wood products or upholstery fabric in a web picture, due to differing screen resolutions, and natural variations from batch to batch. With regards to our wood furniture, we endeavour to give the best portrayal of colour, but we cannot accept colour or shade differences as evidence of defects. As a general rule, dark items look lighter in reality, and light items look darker in reality. A close match is more likely if two or more items are purchased at the same time because they will come from the same batch. In terms of upholstery fabric, we highly recommend that you contact us to obtain a sample prior to purchasing if an exact colour match is required. If you wish to return an item because of a shade difference or any other reason, we are willing to offer a refund as long as we are informed within 7 days. However, original carriage charges and collection costs will be at your expense, and the returned item must be resellable as 'brand new' as per the terms stated in the section entitled 'Returns'. In the highly unlikely event that an item is defective, you must inform us by email within 30 days in order to obtain a free of charge replacement. Taking into account the varying individual conditions to which the furniture could be subject once delivered, under no circumstances will we replace or refund items once 30 days has elapsed since delivery.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUATORY RIGHTS